• Automated Routing - Directs e-mail automatically based on the workloads and availability.
• Workfl ow of routing - Provides a workfl ow system to approve all outgoing mails.
• Consolidated Emails - Consolidates e-mail in a central repository and provide mechanisms to view, reply, and search existing messages. Views e-mail Conversation.
• Email Recipient Status Update - Get to know expired email addresses, gets reports on how many are delivered and how many are read.
• KPI & SLA Measurement - Measure every single KPI, SLA and response time in the whole Email lifecycle!
• Fully Web based - All binaries are hosted on one machine.
• Intuitive and easy to use - Your users will be up and running within minutes.
• Template responses - Pre-defi ned standard responses allows a consistent, professional reply to common customer inquiries that conform to corporate policies, which greatly increases the productivity of your employees.
• Built-in spell checker - Using a built-in spell checker hels your users avoid any miss-spelt words.
• Message disclaimers - Automatically inserts messages disclaimers and policy statements to any outbound email.
• Manual & KPI based routing – The routing be done manually by any supervisor OR by KPI.
• Reporting Wizard – Reporting Wizard to confi gure a new report based on Template.
